Terms and Conditions

GENERAL TERMS AND CONDITIONS B&B STIELTJESKANAAL / BIJ AQUAMARIJN
Match 2024

1.1 These General Terms and Conditions apply to all offers, reservations and agreements with regard to all accommodations and camping pitches and oth er facilities that are rented out and offered by B&B Stieltjeskanaal / Bij Aquamarijn.

1.2 In these General Terms and Conditions, the term 'tenant' and 'you' are understood to mean: the person who concludes an agreement with B&B Stieltjeskanaal / Bij Aquamarijn with regard to the rental/use of accommodation and/or camping site and/or other facilities. The term 'user' (hereinafter also referred to as 'guest') is understood to mean: the tenant and the persons specified by the tenant who (will) use the accommodation and/or camping site and/or other facilities rented by the tenant.

1.3 These General Terms and Conditions apply regardless of your (prior) reference to any own terms and conditions or to other terms and conditions. B&B Stieltjeskanaal / At Aquamarijn rejects all general terms and conditions to which you refer or which are used by you.

1.4 Agreements deviating from these General Terms and Conditions are only valid if agreed in writing.

2.1 B&B Stieltjeskanaal / Aquamarijn only accepts reservations from people who are 18 years or older. Reservations by persons younger than that age are therefore not valid.

2.2 B&B Stieltjeskanaal / Bij Aquamarijn reserves the right to refuse deviating reservations, especially groups, or to set special conditions without stating reasons.

2.3 If B&B Stieltjeskanaal / Bij Aquamarijn processes your reservation, B&B Stieltjeskanaal / Bij Aquamarijn will send you a confirmation within 14 days after the reservation has been made. You should check this for correctness immediately after receipt. Any inaccuracies must be reported immediately to B&B Stieltjeskanaal / Bij Aquamarijn.

2.4 If you are not in possession of a confirmation within 14 days of making the reservation, you must contact us without delay, failing which the reservation cannot be invoked.

2.5 An agreement is concluded between you and B&B Stieltjeskanaal / Bij Aquamarijn when B&B Stieltjeskanaal / Bij Aquamarijn has confirmed the reservation to you.

2.6 The agreement concerns the rental of accommodations and/or camping site and/or other facilities for recreational use, which by its nature is of short duration.

If your reservation cannot take place in whole or in part because the company is (wholly or partially) or will be closed in order to comply with guidelines and/or instructions from the (local) government or relevant authorities at the discretion of B&B Stieltjeskanaal / Bij Aquamarijn in the field of public health, you will receive a voucher worth the amount you paid for the reservation. This voucher is valid for 12 months and can be used as a means of payment for making a new reservation. Offering a voucher under these circumstances forms part of the agreement and does not qualify as a modification of the agreement.

4.1 If, after the agreement has been concluded, you wish to make changes to the agreement, B&B Stieltjeskanaal / Bij Aquamarijn is not obliged to accept them. It is at the discretion of B&B Stieltjeskanaal / Bij Aquamarijn to determine whether and to what extent those changes are accepted by it. In case B&B Stieltjeskanaal / Bij Aquamarijn accepts your changes, B&B Stieltjeskanaal / Bij Aquamarijn can charge you change costs.

4.2 If, after the conclusion of an agreement for more than one accommodation and/or camping pitch, you wish to reduce the number of accommodations and/or camping pitches, the cancellation conditions as described in article 14 of our General Terms and Conditions apply.

4.3 If, due to other circumstances, B&B Stieltjeskanaal / Bij Aquamarijn has to make a change to a reservation you have booked with regard to the period of your stay or the type of accommodation, B&B Stieltjeskanaal / Bij Aquamarijn can offer you a suitable alternative.

5.1 The tenant and other users are not permitted to hand over the accommodation and/or camping site under whatever name and for whatever reason to persons other than the persons named in the agreement, unless otherwise agreed in writing with B&B Stieltjeskanaal. / Bij Aquamarijn.

5.2 If you and B&B Stieltjeskanaal / Bij Aquamarijn have agreed that you and/or one or more users will be replaced, you will remain jointly and severally liable towards B&B Stieltjeskanaal / Bij Aquamarijn in addition to the tenant and/or users who replace you and/or other users. payment of the part of the rent still owed, the change costs (see art. 4.1) and any additional costs as a result of the replacement and any cancellation costs.

6.1 You owe B&B Stieltjeskanaal / Bij Aquamarijn the agreed rental price, as stated in the confirmation of the reservation, plus the costs of the other rented and/or purchased products and/or services.

6.2 Price discounts and/or special offers can no longer be used if the confirmation of the reservation has already been sent by B&B Stieltjeskanaal / Bij Aquamarijn.

6.3 All prices are, insofar as applicable, including VAT, unless stated otherwise.

6.4 B&B Stieltjeskanaal / Bij Aquamarijn has the right to implement and settle price increases as a result of interim adjustments of legal regulations or provisions (including, but not limited to VAT, tourist tax) over which B&B Stieltjeskanaal / Bij Aquamarijn has no influence.

7.1 In addition to the rent, you/the tenant also owe tourist tax and the costs of additional optional extras.

7.2 The tourist tax contribution is determined by the relevant municipality of the place of business. You/the tenant owe B&B Stieltjeskanaal / Bij Aquamarijn the applicable rate of tourist tax determined by the relevant municipality at all times.

8.1 For a stay of 3 consecutive nights and/or a booking of 3 or more accommodations, a deposit of 30% of the total rent must be paid within 7 days after the booking. The remaining 70% of the rent plus the other rented and/or purchased products and/or services must be paid at the B&B Stieltjeskanaal / Bij Aquamarijn location upon check-out.

8.2 Payment of amounts owed on account is only possible after explicit, prior permission from B&B Stieltjeskanaal / Bij Aquamarijn and is not possible for private individuals.

9.1 The rented accommodation/camping pitch can be occupied on the agreed day of arrival as stated on the confirmation of the reservation, from 3 p.m. On the agreed day of departure as stated on the booking confirmation, the accommodation must be vacated before 10:30 am.

9.3 If the use of the accommodation and/or camping site is terminated earlier than on the agreed date as stated on the confirmation of the reservation, the tenant is not entitled to a refund of (part of) the rent and/or costs by B&B Stieltjeskanaal. / At Auquamarijne. In this situation, the cancellation conditions mentioned in 14.1 do not apply. If you have taken out travel insurance and you meet the conditions set by the insurance company, you can submit a claim for early termination of your stay directly to the insurance company.

10.1 All guests must adhere to the rules established by B&B Stieltjeskanaal / At Aquamarijn, which are laid down in, among other things, the House Rules & Agreements. You can find a copy of this on the website or request it at check-in.

10.2 In accordance with local regulations, all guests are required to identify themselves at check-in, if requested. If the guests cannot show proof of identity, B&B Stieltjeskanaal / Bij Aquamarijn can decide not to accommodate the guests.

10.3 Each accommodation may only be occupied by the maximum number of persons stated for the relevant accommodation on the website of B&B Stieltjeskanaal / Bij Aquamarijn.

10.4 The Catering Service Uniform Conditions apply to the Catering Services and Agreements provided. A copy of these terms and conditions is available on request.

10.5 B&B Stieltjeskanaal / Bij Aquamarijn reserves the right to make changes to the structure and opening hours, including a partial or complete closure thereof, without you being entitled to compensation.

10.6 In order to carry out necessary maintenance, you will allow work to be carried out on the accommodation or other facilities during your stay without being entitled to compensation.

10.7 For safety reasons, it is not allowed to place tents near the permanent accommodations. This is permitted on camping pitches, insofar as this has been agreed upon at the time of reservation/booking.

10.8 The tenant must leave the camping site clean (ie: do not leave any rubbish on the pitch, but place them in the container in rubbish bags).

10.9 In the event of violation of the rules included in these General Terms and Conditions, the House Rules & Agreements and/or failure to follow instructions from the staff, B&B Stieltjeskanaal / Bij Aquamarijn has the right to immediately remove you, the tenant and any other user from the site. removal, without refund of the rent or part thereof.

10.10 If the owners seriously suspect that the tenant of an accommodation in If they act contrary to the law and/or public order and/or morality, they are authorized to gain access to the accommodation.

10.11 Normal use of water and electricity is included in the rent of the accommodation/camping pitch. The use of large electrical equipment such as, but not limited to, ovens, deep fryers and air fryers is not permitted. If excessive power consumption is found, settlement can take place (after the fact).

11.1 Depending on the accommodation and/or camping pitch, a maximum of one or two pets of the tenant or users are allowed by B&B Stieltjeskanaal / Bij Aquamarijn. If you and/or other users wish to bring pets, you must indicate this before arrival. In that case, B&B Stieltjeskanaal / Bij Aquamarijn will determine whether this is possible and what surcharge will be charged for this. B&B Stieltjeskanaal / Bij Aquamarijn reserves the right to refuse pets on site (without stating reasons).

11.2 Pets have no access to the farmhouse, dining and living room, toilet and shower facilities. Pets must be kept on a leash outside the property. Directions on site must be followed. The pets may not cause a nuisance to the other guests.

11.3 For dogs, a dog basket or bench must be brought along and for dogs/cats brought along, protection against fleas is mandatory, whereby drops, pills and a flea collar are sufficient.

11.4 Caged animals may be taken along free of charge, provided this is stated at the time of booking.

12.1 The tenant/user and those accompanying the tenant are each jointly and severally liable for the correct course of events in and around the rented accommodation, camping pitch and/or elsewhere on the site, and for the use of the accommodation and/or camping pitch and the equipment contained therein.

12.2 In addition, the tenant/user and those accompanying the tenant are always jointly and severally liable for damage due to breakage and/or loss and/or damage to inventory and/or accommodation. Any damage must be reported immediately by the tenant to B&B Stieltjeskanaal / Bij Aquamarijn and, if necessary, reimbursed locally, unless the tenant can demonstrate that the damage is not due to the fault of himself, other users or one of the parties. members of his company.

13.1 B&B Stieltjeskanaal / At Aquamarijn, the tenant/user and those accompanying the tenant offer access to the internet via a WiFi network.

13.2 The tenant is responsible for the correct use of the internet as well as the necessary hardware and software, configuration, peripheral equipment and connections to support it and measures to protect the computer or operating system.

13.3 B&B Stieltjeskanaal / Bij Aquamarijn is not liable for damage as a result of the use of the internet or as a result of malfunctions in the network.

13.4 The tenant/user and those accompanying the tenant must behave when using the internet as may be expected from a responsible and careful internet user, must respect the legal rules and refrain from behavior that hinders or hinders other internet users. whereby damage is caused to B&B Stieltjeskanaal / Bij Aquamarijn in the broadest sense of the word. The tenant/user and those accompanying the tenant will refrain from visiting websites that have an illegal character or that do not correspond to the reputation of B&B Stieltjeskanaal / Bij Aquamarijn as a provider of accommodation and/or camping pitches.

13.5 In the event of detection or suspicion of nuisance from third parties and/or (other) internet abuse by the tenant/user or those accompanying the tenant, B&B Stieltjeskanaal / Bij Aquamarijn has the right, without further notice, to restrict access to the internet, whether or not completely. to block.

13.6 The tenant indemnifies B&B Stieltjeskanaal / Bij Aquamarijn against claims by third parties for compensation for damage that these third parties could (attempt to) recover from B&B Stieltjeskanaal / Bij Aquamarijn in any way, insofar as this claim is based on the use by the tenant /user and those accompanying the tenant, is made of the Internet.

14.1 If a reservation made via the website bij-aquamarijn.nl" or personally by "Bij Aquamarijn" is canceled, cancellation costs are due. These cancellation costs are € 25.00 if canceled up to 48 hours before the day of arrival. For cancellation within You will receive an invoice for payment of the cancellation costs 48 hours before the arrival date.

14.2 A reservation made (via a reservation request) via a third-party booking platform - such as, but not limited to, Natuurhuisje, SVR, Booking.com and Expedia.com - is non-refundable. The cancellation costs amount to 100% of the booking amount.

14.3 If you have not arrived within 24 hours of the agreed date without further notice, this will be considered a cancellation (no show). In that case you owe the full total amount.

14.4 Down payments will be deposited into the account number known to us within 30 days, after any settled amounts as mentioned in 14.1.

14.5 Group packages, group reservations (more than 3 accommodations), reservations of accommodations held under option and specially tailor-made reservations cannot be canceled free of charge. Agreed conditions apply per situation with a minimum of € 50.00.

15.1 In the event that B&B Stieltjeskanaal / Bij Aquamarijn is temporarily or otherwise unable to perform the agreement in whole or in part due to force majeure, B&B Stieltjeskanaal / Bij Aquamarijn may within 14 days after it has become aware of the impossibility of performing the agreement. come, submit a change proposal (for different accommodation/different period, etc.). Suspension of the fulfillment of the obligations by B&B Stieltjeskanaal / Bij Aquamarijn is permitted if circumstances beyond the control of B&B Stieltjeskanaal / Bij Aquamarijn arise. B&B Stieltjeskanaal / Bij Aquamarijn will under no circumstances be obliged to compensate any damage or costs.

15.2 Force majeure on the part of B&B Stieltjeskanaal / Bij Aquamarijn exists if B&B Stieltjeskanaal / Bij Aquamarijn is prevented in the execution of the agreement in whole or in part, temporarily or otherwise, due to circumstances beyond the control of B&B Stieltjeskanaal / Bij Aquamarijn, including danger of war, strikes, blockades, fire, floods and other disturbances or events.

B&B Stieltjeskanaal / Bij Aquamarijn has the right at all times to terminate the agreement with immediate effect, if personal data of you and/or other users are provided incomplete and/or incorrectly when booking. In such a case, no refund of the rent or part thereof will be made.

17.1 B&B Stieltjeskanaal / Bij Aquamarijn accepts no liability for theft, loss or damage of or to objects or persons, of whatever nature, during or as a result of a stay and/or the rental/use of accommodation and/or camping site and /or other facilities of B&B Stieltjeskanaal / Bij Aquamarijn, unless there is intent or gross negligence on the part of B&B Stieltjeskanaal / Bij Aquamarijn or (one of) its employees.

17.2 B&B Stieltjeskanaal / Bij Aquamarijn is not liable for service disruptions or defects in services provided by third parties.

17.3 You/the tenant and each user are jointly and severally liable for all loss and/or damage to the rented accommodation and/or camping site and/or other property of B&B Stieltjeskanaal / Bij Aquamarijn arising during the use thereof by you and/or other users, regardless of whether or not this is the result of acts or omissions by yourself and/or third parties who are on the premises with your permission.

17.4 You / the tenant indemnifies B&B Stieltjeskanaal / Bij Aquamarijn against all claims with regard to damage from third parties that are the result of any act or omission of yourself, other users, your travel companions or third parties who are on the site with your permission.

17.5 In case of incorrect use or incorrect leave behind, including but not limited to excessive pollution, additional costs will be charged, which you are then obliged to pay immediately.

Despite the care and effort of B&B Stieltjeskanaal / Bij Aquamarijn, you may believe that you have a justified complaint with regard to your holiday accommodation. You should initially report this complaint on site and directly to B&B Stieltjeskanaal / Bij Aquamarijn. If this also does not lead to a satisfactory solution, you have the opportunity to have the complaint handled by the Recreation Disputes Committee in The Hague up to 3 months after departure or to submit the complaint to the competent court according to the law. The decision of this committee has the force of a binding advice.

The agreement between you and B&B Stieltjeskanaal / Bij Aquamarijn is exclusively governed by Dutch law.

You are responsible for having the valid travel documents required for your destination. B&B Stieltjeskanaal / Bij Aquamarijn accepts no liability for the consequences resulting from not being in possession of the correct travel documents.

All information you provide to us will be included in a file. The data file is used for our guest administration. This data can also be used to provide targeted information and offers about our products and services. An extensive description of the way in which we process your data can be found on our website under the “privacy” section.

22.1 B&B Stieltjeskanaal / At Aquamarijn will send its correspondence digitally, unless this is not the case

         turns out to be possible.

22.2 Obvious printing and typing errors do not bind B&B Stieltjeskanaal / Bij Aquamarijn.

22.3 With these General Terms and Conditions, all previous publications of general requirements.